Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions about Healthcare Origin’s products, ordering process, payments, and shipping. If you need further assistance, contact us at support@healthcareorigin.com or call +1(917) 463-3852.

1. Where is Healthcare Origin located?

Our headquarters is in Brooklyn, New York, USA. We currently ship nationwide across the United States and U.S. territories.

2. How do I find a specific product?

You can use the search bar at the top of our website to find products by keyword, brand name, or category.
If you need help, please reach out to our support team.

3. How do I check if an item is in stock?

To confirm product availability, you can:

• Email us at support@healthcareorigin.com

• Call us at +1(917) 463-3852

4. I’m having trouble placing an order. What should I do?

If you experience issues while ordering, please:

• Call our customer support at +1(917) 463-3852

• Email support@healthcareorigin.com

Our team will assist you promptly.

5. What payment methods do you accept?

We accept the following secure payment methods:

• Credit/Debit Cards (VISA, MasterCard, American Express, Discover, JCB, Diners Club)

• Shop Pay

For bulk orders, additional options may be available. Please contact us for details.

6. When will my order ship?

• Orders placed before 12:00 PM EST (Monday–Friday, excluding holidays) are typically processed the same day.

• Orders placed after 12:00 PM EST or on weekends/holidays will be processed the next business day.

Delivery timelines depend on your location and selected shipping method. See our Shipping Policy for more details.

7. What are the shipping charges?

Shipping charges are calculated based on your order total and shipping method. Final rates are displayed at checkout.
For detailed rates, please refer to our Shipping Policy.

8. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible, but you may return the product in accordance with our Return Policy.

9. How can I cancel my order?

To cancel your order, please contact us immediately via:

• Email: support@healthcareorigin.com

• Phone: +1(917) 463-3852

Cancellations are only accepted before the order is processed for shipment.

10. What is your return policy?

Products can be returned within 30 days of delivery, provided they meet our return eligibility criteria.

• Some items may be non-returnable due to health and safety reasons.

• Return shipping fees may apply.

For full details, please see our Return Policy.

11. Do you offer bulk discounts?

Yes. We provide special pricing for bulk orders. Please contact our sales team at support@healthcareorigin.com for a custom quote.

12. How can I track my order?

Once your order has shipped, you will receive an email confirmation with your tracking number.

• Tracking may take up to 24 hours to update.

• If you don’t receive your tracking email, check your spam/junk folder or contact support.

13. Do you ship internationally?

Currently, we only ship within the United States and U.S. territories. International shipping is not available at this time.

14. Are my payment details secure?

Yes. Payments are processed using PCI-DSS-compliant third-party processors, ensuring encryption and fraud protection.

Healthcare Origin does not store or sell your payment information to third parties.

Still have questions?
Contact us at support@healthcareorigin.com or call +1(917) 463-3852.