FAQs

Below are answers to common questions about ordering, payments, shipping, and returns at Healthcare Origin.
If you need further assistance, please contact our support team.

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852

1. Where is Healthcare Origin located?

Healthcare Origin is operated by Royal Pro Solutions Inc., a U.S.-registered company.

Business Address:
56 Central Ave
Lodi, NJ 07644
United States

We currently ship within the United States only.

2. How can I find a product on your website?

You can search for products using the search bar at the top of the website. Products can be found by:

  • Product name
  • Brand name
  • Category

If you need assistance locating a product, please contact our support team.

3. How do I check product availability?

Most product pages display current availability. If you want to confirm stock before placing an order, please contact us:

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852

4. What payment methods do you accept?

Healthcare Origin accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay

All payments are processed through secure third-party payment processors.

5. Are my payment details secure?

Yes. Payments are processed through PCI-DSS compliant payment processors that use secure encryption technology.

Healthcare Origin does not store or share customer payment information.

6. When will my order be processed?

Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed after 6:00 PM EST will be processed on the next business day.

7. When will my order ship?

Once your order has been processed, it will be shipped using a major carrier such as USPS, UPS, or FedEx.

You will receive a shipment confirmation email with a tracking number after the order has shipped.

Tracking information may take up to 24 hours to become active.

8. How long does delivery take?

Estimated delivery time is typically 3–4 business days after the order has shipped.

Delivery times may vary depending on the shipping carrier, destination, and other external conditions.

9. How are shipping charges calculated?

Shipping fees are based on the total order value and are displayed during checkout before payment is completed.

Detailed shipping rates are available on our Shipping Policy page.

10. Are taxes charged on orders?

Orders may be subject to applicable sales tax based on the delivery address and local regulations.

Taxes are automatically calculated during checkout and displayed in the order summary before payment is completed.

11. Can I cancel my order?

Orders may be cancelled before they are shipped.

If your order has already been processed or shipped, cancellation may no longer be possible. In this case, you may request a return in accordance with our Return & Refund Policy.

12. How do I cancel an order?

To request an order cancellation, please contact our support team as soon as possible:

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852

Please include your order number when requesting a cancellation.

13. What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they meet the return requirements.

Items must generally be:

  • Unused
  • In original packaging
  • Complete with all accessories

Certain items may be non-returnable for hygiene or safety reasons.

Please refer to our Return & Refund Policy for full details.

14. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852

Please keep the product and packaging, as they may be required for inspection or carrier claims.

15. What should I do if my order has not arrived?

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will assist in contacting the shipping carrier and help locate the shipment.

16. Do you ship internationally?

Currently, Healthcare Origin ships only within the United States.

International shipping is not available at this time.

17. Do you offer expedited shipping?

Expedited shipping options may be available for some locations within the continental United States.

If available, the option and cost will be displayed during checkout.

18. Do you offer bulk pricing?

Bulk purchasing options may be available for certain products.

For bulk order inquiries, please contact:

support@healthcareorigin.com

19. How can I contact customer support?

If you need assistance, our support team is available during business hours.

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852

Business Address
56 Central Ave
Lodi, NJ 07644
United States

Still Have Questions?

If you need additional assistance, please contact our support team and we will be happy to help.

Email: support@healthcareorigin.com
Phone: +1 (917) 463-3852